Client support Teams in France 7j/7 Training included Data migration

A team that knows recruitment

Configuration, migration of your data, training,
then assistance every day, at no extra cost.

Open the support site
Support included in the subscription, however many users you have
What the onboarding covers
Configuration of your space
Training for your teams
Migration of your data
Online assistance
Phone assistance
Documentation
Video tutorials
with no paid add-on
You subscribeA meeting is booked with our experts
Configuration alongside youYour stages, your rights, your templates
Migration of your dataFree audit, then the import run by our teams
Training for your usersGetting started, then the advanced functions
Day-to-day assistanceOnline, by email, by phone
The principle

A recruitment software is also judged on its first six weeks

Choosing an ATS is decided in the demonstration, but success is decided at launch: a space configured your way, your data brought across correctly, and trained users who do not go back to their old spreadsheet at the first obstacle.

That is why onboarding is part of the subscription, with no tiers and no options. A three-person agency gets the same support as an organisation with a hundred users.

  • A guided launch : configuration, accounts, training, data migration.
  • A fast reply : around 25 minutes on average, whatever your status.
  • Teams in France : support included, in Paris and Angers.
Launch, step by step

From signature to your first hire tracked in the tool

Your space is usually available the same day or the next.

1

Your space opens

Your environment is available quickly, and a kick-off meeting is booked with our experts.

2

Configuration, four hands on it

Your recruitment stages, your access profiles, your document templates and your user accounts.

3

Migration of your data

A free audit of your former system, before or after you subscribe, then an import run by our teams and validated with you.

4

Training and follow-up

Full training for your users, then day-to-day assistance and freely available documentation.

Day to day

Assistance available while you are working

Recruitment does not stop at six in the evening, and an interview is sometimes prepared on a Sunday night. Online and email assistance runs every day, and the phone line covers a wide window on weekdays.

  • Online and by email : 7 days a week, 24 hours a day.
  • By phone : from 6 in the morning to 9 in the evening, Monday to Friday.
  • Around 25 minutes average reply time.
  • No distinction by contract : the same service for every client.
See what the subscription covers
Channels and availability
Online assistanceFrom your Nicoka CABS space7j/7 · 24h/24
Emailcontact@nicoka.com7j/7 · 24h/24
PhoneMonday to Friday6h - 21h
Average reply timeAcross all channels~ 25 min

Availability as communicated on 20 August 2026.

On your own

Everything you need to manage by yourself, when that is quicker

A configuration question at ten at night does not always need a conversation. The documentation, the tutorials and the release notes are freely available, for you and for your new joiners.

  • Support site : step-by-step procedures, function by function.
  • Video channel : short demonstrations, useful when onboarding a new consultant.
  • Newsletter and LinkedIn : what is new in the solution, release by release.
  • Blog : recruitment practices and first-hand accounts.
Open the support site
What you get

Support that does not stop once you are live

Six commitments, included in the subscription.

A space configured with you

Our experts set up your environment from the way you actually work, not from a standard template.

  • Stages and workflows
  • Access profiles and teams
  • Document templates

Your data brought across

The audit of your former system is free, before or after you subscribe. If the data is reusable, our teams run the import and validate it with you.

  • Free audit
  • Import run by our teams
  • Validated with you

Trained users

Full training at launch, then resources for new joiners. The tool opens up gradually, from the simple to the advanced.

  • Training at launch
  • A simplified space is possible
  • Tutorials freely available

Responsive assistance

Online and by email every day, by phone on weekdays, with an average reply time of around 25 minutes.

  • 7 days a week online and by email
  • 6am to 9pm by phone on weekdays
  • The same service for everyone

People to talk to in France

The support and development teams are based in France, in Paris and Angers. You speak to people who know the product and the trade.

  • Support in France
  • Product teams reachable
  • Knowledge of the recruitment trade

A solution that evolves

New features arrive regularly and are announced in the newsletter and on LinkedIn. Your feedback feeds the roadmap.

  • Regular updates
  • New features announced
  • Client feedback taken on board
The reference points

Support included in the price, with no tiers

~ 25 min

average reply time

Whatever your number of users and however long you have been with us.

7j/7

online and by email

And from 6am to 9pm by phone, Monday to Friday.

130 €

per month per user

Onboarding, training and assistance included, with no paid add-on.

Frequently asked questions

What we get asked about onboarding

Is support charged on top?
No. Onboarding at launch, training and day-to-day assistance are included in the subscription at 130 euros per month per user.
What are the assistance hours?
Online and by email, 7 days a week, 24 hours a day. By phone, from 6am to 9pm Monday to Friday. The average reply time is around 25 minutes.
How long does it take to get started?
Your space is usually available the same day you subscribe or the next. Configuration and training are then scheduled with you.
Can you bring across the data from our former ATS?
Yes. We audit your data free of charge, before or after you subscribe. If it is reusable, our teams run the import and agree the scope of the migration with you.
Do you need technical skills to use Nicoka CABS?
No. The space can be simplified at launch, then the advanced functions are switched on as you go. The initial training covers everyday use.
Where are the support teams based?
In France, in Paris and Angers, like the development teams.

Talk to the team before you commit

Tell us how you are organised and the state of your current data: we will tell you, concretely, what your launch would look like.

Free 14-day trial, no credit card